Important Access phone numbers

General Information (513) 632-7590
Access Reservations (513) 531-8888
ETA Line (513) 531-6888, ext. 1
Customer Service (513) 531-6888, ext. 2
Metro Travel Training (513) 632-7587
Eligibility/Appeals (513) 632-7585

TTY for hearing impaired:Ohio Relay Service (800) 750-0750

Access is a shared-ride public transportation service, providing curb-to-curb transportation for people whose disabilities prevent them from riding Metro buses.

About Access
The Americans with Disabilities Act of 1990 (ADA) was passed to remove the physical barriers that have kept persons with disabilities from fully participating in Metro society.
The ADA states that Metro's regular bus service should be the primary means of public transportation for everyone, including people with disabilities. Under the ADA, Access serves as a "safety-net" for only those persons who do not have the functional capability to ride Metro buses. Disability alone does not qualify a person to ride Access under the ADA.

Customers made eligible for Access after January 1, 2004 are eligible for Access' ADA services only.

Access' service area and hours of operation are based on regular Metro service. Access service is limited to operation within 3/4 of a mile of regular (non-express) Metro service and within the hours of regular (non-express) Metro service. For questions regarding Access policies call the Access information line at (513) 632-7590.

Travel Training
Metro offers free, personalized, one-on-one instructions for Access customers who want to learn to ride Metro buses. Using Metro instead of Access is a convenient, less expensive way to travel. For more information, click HERE or call (513) 632-7587.

Rules of Riding

Access drivers are responsible for:

Assisting customers on and off the vehicles lift or steps
Securing your wheelchair or scooter
Fastening every customer's seat belt
Contacting 911 in case of any medical emergency on the vehicle
Collecting fares
Access drivers are NOT responsible for:
Assisting customers in and out of buildings
Carrying groceries and packages
Installing child safety seats

For more information on Access call the Access information line, (513) 632-7590